Refund Policy

Last updated: August 19, 2026

All sales are final

Tickets to Shades of Men events are non-refundable. Please check the date, city and venue before you complete your purchase.

Your ticket never expires

If you can't make the show you booked, your ticket is not lost. You may:

• Use it at any other show on our tour, at any time. Your ticket does not expire.
• Transfer it to someone else. Give it to a friend and they can use it in your place.

You don't need to contact us first to do either — just bring the ticket to the show.

If a show is rescheduled

Your original ticket is automatically honored on the new date. You don't need to do anything, and you don't need a replacement ticket. We'll email you about the change using the address you used at checkout.

If the new date doesn't work for you, your ticket can be used at any other show on the tour or given to someone else, as above.

If a show is cancelled

If a show is cancelled and not rescheduled, you may request a refund of the ticket price. Contact us at [email protected] with your order number.

We are not responsible for any other costs you may incur in connection with attending an event, including travel, accommodation, parking or childcare.

Entry requirements

All performances are 21 and over. A valid, unexpired government-issued photo ID is required for entry, without exception.

Guests who cannot produce acceptable identification will be refused entry and will not receive a refund. Please make sure everyone in your group brings ID, including anyone who doesn't expect to be asked.

Removal from the venue

We and the venue reserve the right to refuse admission to, or remove from the premises, any guest who is intoxicated, behaves in a disorderly or unsafe manner, harasses performers, staff or other guests, or refuses to follow venue rules. No refund is issued in these circumstances.

Changes to the show

Show content, cast, running order, start times and venue may change without notice. A change of performer, running order or programme does not entitle you to a refund.

Getting your tickets

Tickets are delivered by email immediately after checkout. Bring them on your phone — there's no need to print anything.

If your tickets haven't arrived, check your spam folder first, then contact us at [email protected] and we'll resend them.

Contact

Questions about this policy, or about an order:

Shades of Men

DB Management Solutions LLC

3500 Luther St

Endicott, NY 13760

United States

Email: [email protected]