Contact Us
Email [email protected] and we'll get back to you, usually within one business day.
Before you write, the answers below cover most of what we get asked. If yours is here you'll have it sorted faster than we can reply.
Quick answers
My tickets haven't arrived
They're emailed immediately after checkout. Check your spam or promotions folder first — that's where they usually are. If they're genuinely missing, email us with the name and email address you used at checkout and we'll resend them.
I can't make the show I booked
Your ticket doesn't expire. Use it at any other show on our tour, or give it to a friend — they can use it in your place. You don't need to contact us first, just bring the ticket.
My show was rescheduled
Your original ticket is automatically valid on the new date. Nothing to do, no replacement needed. If the new date doesn't suit you, use the ticket at any other show on the tour instead.
I want to book for a group
Parties of 10 or more qualify for group rates. Email us before you buy and we'll do what we can for your group. Seating is limited at most venues and is not guaranteed, so arrive early — doors open 30 to 45 minutes before showtime and the room fills fast.
What do I need to get in?
All shows are 21 and over. Bring a valid, unexpired government-issued photo ID — everyone in your group, including anyone who doesn't expect to be asked. No ID means no entry and no refund, and that rule is the venue's, not ours.
Bring us to your city
Venue owners, promoters and event bookers: we're booking dates for the rest of 2026 and into 2027. Email [email protected] with the room, the market and the dates you're considering, and we'll come back to you with numbers.
Press and media
For interviews, photography or press enquiries, email [email protected] with your outlet and deadline.
Our details
Shades of Men
DB Management Solutions LLC
3500 Luther St
Endicott, NY 13760
United States
Email: [email protected]
See also our Refund Policy, Terms of Service and Privacy Policy.